Found Crisis in the category of Safety Management Courses.
Understand active listening skills, manipulate situations with a range of behaviour techniques, using social influencing theories with interactive scenarios.
Course Lessons, Crisis Menu: Behaviour Change Introduction, Influencing in the Workplace, Active Listening Toolbox, Communication Scenario - Peter & Head of Finance & Resources, Planning for Behavioural Change, Communication Scenario - Peter & Warehouse Operative, Useful Social Influencing Theories, Personality Types & Character Traits, Communication Scenario - Peter & Chief Executive, Using a 3rd Party in the Influencing Process, Communication Scenario - Peter & Warehouse Manager
Crisis Related Tags: risk, behaviour, change, safety, health, influence, positive, culture, compliance, commitment, trust, crisis, customer service, active listening, establishing authority, level 3,
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